The ripple effects of losing an event like Indy will be detrimental to our City.
Vancouver didn’t know what they had until they lost it—and the same might end up happening to us if we’re not more cognizant of that fact. The only difference is we will never—ever get it back if we lose it. Vancouver’s kung-fu grip will be tight. They’ll never let it go a 2nd time. That being said, if (and that’s a big ‘if’) Edmonton gets 1 last chance at making Indy über-successful in 2011, the following is a list of 21 things that must be done in order to have any hope of a shot at Expo2017.
1. Create a shared vision, purpose and strategy.
Instead of a bunch of disjointed events, create 1 major event, with a central theme running through all supporting events. This gives Capital Ex (under a new name), A Taste of Edmonton, The Edmonton Indy, as well as shops, restaurants, pubs and bars a shared purpose and an aligned strategy. More importantly it gives the customers something to rally behind.
2. Establish ownership by all stakeholders.
Accountability rocks! Wouldn’t it be awesome to see all of the companies involved in running the event put their profits on the line? If it’s a success, you reap the rewards. If it’s a flop, sorry pal—no pay cheque. (This only works if everyone is on board and we don’t have dead weight).
3. Articulate innovation as an organization/event-wide commitment.
Without innovation and a sense of “nowness” you’ll have bored, uninspired staff. This trickles down to bored, uninspired customers.
4. Think long-term.
What do we want this event to be 3, 5, 10 years from now? The short-term, ‘year-to-year,’ ‘go with the flow,’ ‘take it as it comes’ attitude is so “Edmonton.” Let’s get our stuff together. Seriously.
5. Focus on the customer experience—the brand; rather than the internal processes.
Otherwise you are just going through the motions.
6. Focus on challenges of the future rather than successes of the past.
Unless you’re in the business of selling Transformers or the Rubik’s Cube, you cannot build a profitable business on nostalgia.
7. Evolve or die.
Be willing to change when your platform is burning. Even more important—be self aware. Know that your platform IS burning!
8. Leave politics out of it if-and-whenever possible.
Politics can open a lot of doors, but in many cases it leads to sustaining the status quo in order to support entrenched, misguided and conflicted interests. See #7.
9. Reward crisis prevention rather than crisis management.
10. Get rid of any hierarchies that exist.
Inspire. Undermanage. Constantly review new ideas.
11. Fund new ideas in the wake of kiboshing current underperforming efforts.
12. Kill any initiatives that are not succeeding, especially ones that are funded and staffed.
13. Think critically.
Fear of criticizing current practices and commitments is a high-risk activity.
14. Make decisions with your heart.
Addiction to left-brained, analytical thinking (“data is God”) is corporate crack. People are emotional and heart-driven beings. Data is no longer the advantage it used to be.
15. Ideate-collaborate-deviate.
Adopt a more user-friendly idea management processes.
16. Find people that understand (and more importantly care to understand) the customers.
17. Be willing to acknowledge and learn from past failures.
Why is this one so difficult? It shouldn’t be. Own up to your mistakes and move on.
18. Make innovation part of the performance review process.
This goes for every single company/stakeholder/employee/volunteer involved. “How much did we/I innovate this year?” “Did we/I raise the bar?” If you’re not moving forward, you’re moving backward.
19. Create room for more “spec time” to develop new ideas and opportunities.
Good ideas take time. The best ideas might take longer.
20. Coach innovation and creative thinking.
I’m serious. Just as execs would bring in coaches/trainers into the office for their staff, Indy should do it too. This is after all a business (or at least it should be).
21. Create reward and recognition programs for every portfolio.
People like to know that their hard work means something.
That’s next year’s headline. I’m calling it right now.
No, I’m not an oracle, and no, I don’t have Zoltan in my basement. But I can show you why we’re going to lose what could be—should be—a world-class Edmonton event.
Do you know why? Because we haven’t been given a reason to care! There’s no public buildup of excitement. There’s no celebrity endorsement. There’s no branding to turn the Indy into a can’t-miss experience.
I have to be honest: I’m a little embarrassed to be an Edmontonian right now. Our city was awarded an amazing opportunity! The Indy should be a world-renowned event, even more attractive than the Calgary Stampede (racing vehicles at mach speeds is a bit more exciting and relevant than racing chuck wagons). But the powers that be are completely squandering the opportunity.
How did this happen? (Please circle the best answer.)
a. Many years ago the City awarded an exclusivity deal to Northlands to market and manage all major events (whether penned or implied is irrelevant)
b. Corporate greed, laziness
c. Politics
d. All of the above
If you chose “d,” awesome! You get a gold star.
Exclusivity promotes laziness, complacency, short-sightedness, and greed.
Don’t believe me? How inspiring and memorable is the “Make it your Indy” campaign? Laziness brained it, and laziness approved it. What you see in this campaign is the business model of “let’s do the least amount of work possible and still get paid.”
I’m sorry, but that doesn’t work for me. Organizers should be going above and beyond to make this one of the most memorable events in Canada. Northlands isn’t working hard or getting creative because they don’t have to. They’ve got the job. They’ve got all the jobs. Why put any effort into creating vibrant and exciting events that tell the world that Edmonton is the place to be when you don’t have to?
Northlands is not a marketing or branding company.
Northlands’ business is to provide space and coordinate the logistics of events (and they do a really good job at it), but that’s it. They are not a marketing company. They have failed to generate buzz and excitement around events and draw the throngs of people that should be attending because that’s not what they do!
That’s right. The wise decision makers in our city made an exclusive arrangement to market events that could draw who knows how much tourism with a company that isn’t a marketing company. While this might not be killing Edmonton, it’s definitely holding us back.
Instead the City should award the contracts for creating buzz around events and attracting large crowds to branding and marketing companies. (Earth-shattering idea, isn’t it?) Then they should hold those companies accountable. The current zero-accountability situation simply doesn’t work and is a waste of taxpayer money.
What would happen if accountability existed? For starters, the marketing of the Indy wouldn’t be left up to the sponsors, as it seems to be now. This is ridiculous and something no professional marketing and branding company would do. When sponsors are solely responsible for marketing, they aren’t getting the potential value out of the partnership. No wonder they’ve had an impossible time trying to secure a title sponsor and must find new sponsors every year. I wouldn’t renew my sponsorship either.
Make us care, and we will show up.
We are blessed with a many great cheerleaders in this city. @MasterMaq, @CaryWilliams, @ChrisLaBossiere, @KenBautista among others are all doing their best to help Edmonton evolve into a world-class city. But I’m worried that they too will one day give up, (Please don’t. You guys are awesome!).
Edmonton city council needs to start acting like a business. That means caring about its customers and creating brand experiences that we love and are proud of. Like any business, Edmonton must give the people what they want; otherwise, we will suffer the consequences of our customers’ choosing the competition. Vancouver is our competition. Calgary is our competition. Right now, they have much more to offer our customers.
I find it odd that Mr. Mandel is scoping Shanghai’s World Expo right now. It’s great that he’s taking the initiative, but I find it a little presumptuous. We can’t even manage a little Indy event properly. Does anyone seriously believe that Edmonton could land Expo 2017 if we were to lose Indy? And if we did, what impression would be left at the end of it?
Enough is enough. Quit killing opportunity. Quit killing creativity. Quit killing evolution. We need some new players—people and companies willing to do all it takes to make Edmonton a world-class city. The exclusive arrangement with Northlands has to stop if Edmonton is ever going to have a chance.
I bet the Indy will be pulled from Edmonton’s portfolio within the next year. Perhaps it will be given to a city that actually gives a damn about evolution, creativity, and inspiring its residents to live there. Vancouver—you’re well in the lead. Calgary—you are a close second. Edmonton—you are the dark horse I am rooting for.
To most of us the idea of flipping a car, let alone rolling one a full 180 degrees, sounds like an idea to avoid. For Mercedes, shooting a two-minute spot to do just that, in the Canadian China Bar Tunnel, was the main component of their creative brief.
Despite the valiant efforts of the throes of car advertisers out there, few have ever achieved the level of audience intensity and viral attention that the Mercedes group has with their latest piece shot to promote their new AMG sports car; the SLS.
It is shot in quick cut, behind-the-scenes style marrying action movie chase music with slow motion frames to keep its audience squirming in their seats while attempting to slow their ever racing pulse. The quiet, yet breathtaking, British Columbian landscape is used as juxtaposition as the roar of the 5.5 litre, V8 biturbo engine chainsaws through the silent backdrop.
Employed to take down this ever-impossible stunt, while making this mad machine look as sleek and sexy as possible, is the seven time F1 Driver Champion, Michael Schumacher. The sheer impossibility of him actually making it will have you watching it repeatedly. AND for the true car buffs, you are doing just as Mercedes planned; chatting about it on blogs, emailing it to friends but best of all you are trying to sort out just how you are going to finance this beast.
(Thanks to the car buff in my family who sent me this!)
Anyone out there sick of seeing animals in ad campaigns?
Telus is apparently “unleashing” something new this week. Let me guess…a lion? Perhaps a tiger or maybe even a bear? Oh my! How original! While Telus’ animal theme is one of the most memorable campaigns in Canadian ad history, after 10 years of the cuteness I now find it all rather boring. It’s time for something new.
GoAuto? Same thing. We get it – dogs. Fido? Ditto. Cute puppies. Very unique.
Playing off animals is such a played out theme, so I was pretty skeptical when I heard that AT&T was going to be jumping on the animal bandwagon. However, after seeing the ads I have to say that I’m pleasantly surprised.
They’ve successfully put a new twist on the animal concept which is pretty cool.
Using just hands and a phone, AT&T melds 2 popular ideas of painting hands, along with animals to make a moderately unique campaign. Not only do they incorporate beautiful colors and country specificity, but they maintain a unique style and inject the human element back into the animal theme. Yes! Humans! Go figure.
One of the latest controversies to spin its web around the 2010 Olympics in Vancouver deals with sponsorship or better yet the lack their of. Many large corporations have been selected to play and pay the part to be the financial back bone of these winter games; altogether forking over $750 million that goes directly towards the VANOC budget. The issue lies with the “me too” businesses who want to capitalize on the patriotism, tourism and increased spending that comes with hosting a sporting event such as this.
What Exactly is Ambush Marketing?
According to Wikipedia the definition sits as such:
Ambush marketing is a marketing campaign that takes place around an event but does not involve payment of a sponsorship fee to the event. For most events of any significance, one brand will pay to become the exclusive and official sponsor of the event in a particular category or categories, and this exclusivity creates a problem for one or more other brands. Those other brands then find ways to promote themselves in connection with the same event, without paying the sponsorship fee and without breaking any laws.
The Rules of the Game
After reading what it felt like volumes of what not to do I have summarized it all with one list. If you are not considered a sponsor then legally one must steer clear from depicting anything that resembles winter sport, competition or mentions any of the following terms (on their own as well as combined) such as:
Olympic
Podium
Medal
2010
Vancouver
Winter Games
Rings
Inukshuks
The Chosen Team & Those Warming the Bench
At this point you might have to claim to be living under a rock if you did not know McDonalds, Coke and Hudson’s Bay Company had something to do with the Olympics. RBC or Royal Bank of Canada is also within the same league but it is truly those that were not picked to be with the “elite” that are the ones to watch for. These are the companies who don’t have a lot to loose if they can find a way around the tight restrictions set forth by VANOC; and they have. Roots, LuLu Lemon and Scotiabank are the three causing the most uproar with the two former launching their own clothing lines themed around a “certain” sporting competition that just so happens to be taking place in Bristish Columbia this winter. LuLu Lemon has even gone as far to name their line “Cool Sporting Event”; which cunningly omits all the terms (i.e. Vancouver, 2010, and Olympics) deemed unusable or treading on VANOC‘s turf. Scotiabank, in an effort to tag onto this new found love for Canada has also been tightrope walking VANOCs guidelines with their “Show Your Colours” campaign that conveniently runs the same dates as both the Olympic as well as Paralympic games. And despite the pleas from Vancouver’s governing Olympic body for these businesses to play “fair” it makes one wonder if is even fair to begin with.
Penalties (If Enforced)
At this stage in the game, almost halfway through the Olympics, both sides are pushing to see if one will make a move over the other. If found guilty of copyright infringement these businesses in question could be fined up to $1 million dollars and face a maximum 5 year prison term. The grey component with this is for VANOC to win the battle in court they must prove that the company (or individual charged) is creating a uncertainty among the public about who is an actual sponsor and who is not. And relying on the said public to agree one way or another is not something either party wants to bet on.
Player Backlash
Sponsors hate it because it creates confusion in the minds of consumers and worse yet choice.
Vanoc and the BC government see it as a direct hit to their profits.
The Own the Podium group considers it to be their main source of non-government funded income so any reductions to this directly affects our athletes.
Unchosen suppliers feel that it leaves the smaller businesses, who cannot afford to hand out $200 million to participate, left out in the cold.
Media have taken the stance that strict standards set early were too tightly governed and essentially created this clash.
Spectators and Commentator Reaction
And the consumers? Well that is up for you to decide… does it matter that the sponsors determine what you can eat, drink and bank with for 16 days? Does it bother you if the big players like McDonalds or unheard-ofs like Olympic Pizza are making profits during the games? If given a selection of items could you tell those that have been given official licensing and those who have not? Do you think it is fair that Own the Podium gains financial backing but Right to Play does not?
But most of all do you care? This is the real question that everyone is afraid to ask because… consumers if you don’t, it makes this issue irrelevant and the idea of asking millions of dollars from a handful of sponsors ludicrous. Not to mention puts the pressure to fund these games back on the government and back on us. Or would it? One might think it would change the strategy of the game, the make-up of the teams and possibly the result.
Definitely the most creative ads I’ve seen as of late.
Which is your favorite?
If you have others drop a link in your response or send them my way and I’ll post them.
An unlimited ad budget in a recession probably seems like a pretty ludicrous statement but it is possible to have one.
A couple weeks ago Seth Godin challenged the topic of advertising, or more specifically, how your advertising can be free when marketing does its job. Here is an excerpt from this blog post:
If the local bank were offering a sale on dollar bills, ninety cents each, how many would you buy?
Most rational people would say, “I’ll take them all please.” Especially if you had thirty days to pay for them.
So, why, precisely, do you have an ad budget?
If your ads work, if you can measure them and they return more profit than they cost, why not keep buying them until they stop working?
And if they don’t work, why are you running them?
The time-tested response is that you’re not sure, that ads are risky, that you can’t tell. And for some sorts of products and some sorts of ads, you’ll get no argument from me.
Digital ads are different (or they should be). You should know cost per click and revenue per click and be able to make a smart guess about lifetime value of a click. And if that’s positive, buy, buy, buy!”
I couldn’t agree more. I am Craig Blackburn and I approve this message.
For more on Seth, do a You Tube search and you find tons of awesome interviews and key note speeches. He has also written some stellar books: The Big Red Fez, The Purple Cow: Transform Your Business By Being Remarkable, Free Prize Inside!: The Next Big Marketing Idea, and his latest, Tribes.
Seth is the quintessential marketing rock star and each one of these books is sure to strike a power chord. Why? The marketing swami’s delivery is perfect. He cuts the bullshit with the precision of a surgeon, he masterminds real life examples like a marketing-focused Dane Cook, and in just a few choice words he is able to reveal wonder and awe within the most mundane of subjects. Some would call him a genius but I think he just has common sense…and today common sense isn’t so common.
Edmonton City Council - Please Approve the EAD
Edmonton Loses the Indy! (Part 2 of 2)
Edmonton Loses the Indy! (Part 1 of 2)
Mercedes Attempts the Impossible
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